Definition and Examples of Bad News Messages

In business writing, a bad-news message is a letter, memo, or email that conveys negative or unpleasant information—information that is likely to disappoint, upset, or even anger a reader. It is also called an  indirect message or a negative message. Bad-news messages include rejections (in response to job applications, promotion requests, and the like), negative evaluations, and announcements of policy changes that dont benefit the reader. A bad-news message conventionally begins with a neutral or positive buffer statement before introducing the negative or unpleasant information. This approach is called the indirect plan. Examples and Observations It is much, much worse to receive bad news through the written word than by somebody simply telling you, and I’m sure you understand why. When somebody simply tells you bad news, you hear it once, and that’s the end of it. But when bad news is written down, whether in a letter or a newspaper or on your arm in felt tip pen, each time you read it, you feel as if you are receiving the bad news again and again. (Lemony Snicket, Horseradish: Bitter Truths You Cant Avoid. HarperCollins, 2007) Sample: Rejection of a Grant Application On behalf of the members of the Research Scholarship Committee, thank you for submitting an application for this years Research Scholarship grants competition. I’m sorry to report that your grant proposal was among those that were not approved for funding in the spring. With the reduction in grant funds caused by budget cuts and the record number of applications, I’m afraid that many worthwhile proposals could not be supported. Although you did not receive a grant this year, I trust that you will continue to pursue both internal and external funding opportunities. Introductory Paragraph The introductory paragraph in the bad-news message should accomplish the following objectives: (1) provide a buffer to cushion the bad news that will follow, (2) let the receiver know what the message is about without stating the obvious, and (3) serve as a transition into the discussion of reasons without revealing the bad news or leading the receiver to expect good news. If these objectives can be accomplished in one sentence, that sentence can be the first paragraph. (Carol M. Lehman and Debbie D Dufrene, Business Communication, 15th ed. Thomson, 2008) Body Paragraph(s) Deliver the bad news in the body of the message. State it clearly and concisely, and explain the reasons briefly and unemotionally. Avoid apologies; they weaken your explanation or position. Try to embed the bad news in a supporting, not the topical, sentence of a paragraph. Furthermore, try to embed it in a subordinate clause of a sentence. The purpose is not to conceal the bad news, but to soften its impact. (Stuart Carl Smith and Philip K. Piele, School Leadership: Handbook for Excellence in Student Learning. Corwin Press, 2006) Closing The closing of a message containing negative news should be courteous and helpful. The purpose of the closing is to maintain or rebuild goodwill. ... The closing should have a sincere tone. Avoid overused closings such as If you have any questions, please dont hesitate to call. ... Offer the receiver another option. ... Presenting another option shifts the emphasis from the negative news to a positive solution. (Thomas L. Means, Business Communications, 2nd ed. South-Western Educational, 2009)

First Ice Poem Analysis - 1015 Words

In the poem First Ice the author Andrei Voznesensky elucidates the seriousness of heartaches and the melancholy that is felt in breakups. An abridged form of the poem would be that a young girl was crying in a telephone booth, devastated and grieving at the fact that she had gone through an estrangement. This caused tears to stream down her face and smudged her makeup which in turn left a distorted set of facial features. Ashamed at the fact that she was crying in public she explicitly tried to hide herself in the overcoat described as â€Å"draughty†. Keeping in mind that the poem took place in a setting where it was freezing cold outside it certainly added emphasis to the descriptiveness and the theme of the poem, for specific aspects to†¦show more content†¦Ice is prone to being friable which is a prime example that indicates its relatability to the girl in the poem as she was also very vulnerable and fragile. The young girl in the poem showcased a state of fragile ness â€Å"in tears† because when an individual is dealing with sorrowful circumstances if another thing equally as disconsolate was to happen there mental state of mind would typically break. Not only that but, ice is also an ideal symbol for representing the hardships the girl was going through as it is a form of pain and coldheartedness. In this piece of literature, the verse â€Å"The first ice of human hurt† supports and reinforces the theory of ice symbolizing pain. The extremely cold temperature of ice placed on humans can essentially inflict an unpleasant thrilling or sharp ache all throughout the body. Even though this is the literal effect of ice causing pain to the human body, when one interprets this definition to the phrase â€Å"The first ice of human hurt† it can be insinuated that the girl felt a resemblance between the sharp and thrilling discomfort of ice with her breakup. Perhaps not physically but the author certainly tried to convey this ide a of sharp pains being inflicted on her emotionally. Many more verses throughout the poem had the word â€Å"ice† embedded into them which display different yet similar variations of the main concept they are symbolic to. Thus, it is safe to placeShow MoreRelatedLiterary Analysis Of Wallace Stevens : The Emperor Of Ice Cream1463 Words   |  6 Pagesâ€Å"The Emperor of Ice-Cream†: Works Cited Allen, Austin. â€Å"Wallace Stevens: ‘The Emperor of Ice-Cream’.† Poetry Foundation, Poetry Foundation, www.poetryfoundation.org/articles/70138/wallace-stevens-the-emperor-of-ice-cream The article was written by Austin Allen. His biography on the site reads that he has won a poetry award and that he frequently writes poems and essays that are known world-wide. This means his article is at least somewhat reliable. This site analyzes the poem thoroughly, diggingRead More Analysis of Robert Frosts Fire and Ice Essay1087 Words   |  5 PagesAnalysis of Robert Frosts Fire and Ice      Ã‚  Ã‚   For Robert Frost, poetry and life   Ã‚  Ã‚  Ã‚  Ã‚   were one and the same.   In an interview he said, One thing I care about,   Ã‚  Ã‚  Ã‚  Ã‚   and wish young people could care about, is taking poetry as the first form   Ã‚  Ã‚  Ã‚  Ã‚   of understanding.   Each Robert Frost poem strikes a chord somewhere, each   Ã‚  Ã‚  Ã‚  Ã‚   poem bringing us closer to life with the compression of feeling and   Ã‚  Ã‚  Ã‚  Ã‚   emotion into so few words.   This essay will focus on one particularRead MoreEssay Analysis of Birches by Robert Frost824 Words   |  4 PagesAnalysis of Birches by Robert Frost In the poem Birches by Robert Frost, Frost portrays the images of a child growing to adulthood through the symbolism of aging birch trees. Through these images readers are able to see the reality of the real world compared to their carefree childhood. The image of life through tribulation is the main focal point of the poem and the second point of the poem is if one could revert back to the simpler times of childhood. The language of the poem is entirelyRead MoreGather Ye Ice-Cream While Ye May: An In Depth Analysis of Wallace Stevens â€Å"The Emperor of Ice-Cream†1654 Words   |  7 PagesGather Ye Ice-Cream While Ye May: An In Depth Analysis of Wallace Stevens â€Å"The Emperor of Ice-Cream† In the poem â€Å"The Emperor of Ice-Cream† by Wallace Stevens, a series of scenes are woven together through distinctly straightforward descriptions of the sights of a solitary man as he meanders through the dwelling of a deceased woman. The stanzas commence with the seemingly empty business dealing with the absurd: A scandalous setting dealing with whores, those that chase whores, and ice-creamRead MoreEssay on Analysis of Love Poetry from Different Poets731 Words   |  3 PagesAnalysis of Love Poetry from Different Poets As long as there has been poetry there has been ‘love’ poetry. Many poets express their feelings through their writing, therefore many poets write about love and other emotions and feelings attached to it. Different poets have different styles of writing, so approach that particular subject in different ways. â€Å"I am very bothered† by Simon Armitage, â€Å"I wouldn’t thank you for a Valentine† by Liz Lochhead and â€Å"First Ice† by AndreiRead MoreEssay on Robert Frosts Life and Accomplishments1244 Words   |  5 Pagesthis quote. Most of his poems already shared his message, that life is not as easy as it may first appear to be. He used the simplicity of nature and vernacular speech to give his poems a casual mood, though underneath they display a much deeper meaning of life. These poems help to show people just some of the difficult things that will be faced in life, despite everything done to prevent them from happening. In particular, his poems â€Å"Nothing Gold Can Stay,† â€Å"Fire and Ice,† and â€Å"Stopping by the WoodsRead MoreRobert Frost s Writing Style1589 Words   |  7 PagesFrost once said, â€Å"The figure a poem makes. It begins in delight and ends in wisdom... in a clarification of life - not necessarily a great clarification, such as sects and cults are founded on, but in a momentary stay against confusion† (Robert Frost Quotes). This sa me kind of thinking opened the door for metaphorical poetry that helped to show the poets transparency. His love for the social outcast and the struggles of his life are exhibited greatly in his poems. Robert Frost helped to createRead More`` Sex Without Love `` By Tina Turner845 Words   |  4 Pageswrong. Similarly, Sharon Olds’ 1985 poem â€Å"Sex without Love† reflects a speaker’s disapproval and disappointment articulated with an ironic tone. At first glance, the speaker seems to be baffled on how an action can occur without the presence of the other, but as one reads on its obvious the irony is evident. The use of metaphors climaxes the beauty of Sex that includes love while associating the loveless sex with harsh realism magnitudes. The setting of the poem coincides timelessly in any era dueRead MoreEssay on Hardships in Birches by Robert Frost1013 Words   |  5 Pagesthe good times. According to Robert Frost, the author of Birches, enduring lifes hardships can be made easier by finding a sane balance between ones imagination and reality. The poem is divided into four parts: an introduction, a scientific analysis of the bending of birch trees, an imaginatively false analysis of the phenomenon involving a New England farm boy, and a reflective wish Frost makes, wanting to return to his childhood. All of these sections have strong underlying philosophical Read MoreStylistic Analysis of the Lost Baby Poem1317 Words   |  6 PagesStudent number: 12056010 A Stylistic Analysis of  «Ã‚  the lost baby poem  Ã‚ » by Lucille Clifton In this stylistic analysis of the lost baby poem written by Lucille Clifton I will deal mainly with two aspects of stylistic: derivation and parallelism features present in the poem. However I will first give a general interpretation of the poem to link more easily the stylistic features with the meaning of the poem itself. In this poem Lucille Clifton is telling the experience she had when she had an

General Information Essay - 2156 Words

ACC 476/726 – Auditing Discussion Case Questions Fall 2004 General Information The audit discussion cases are real-world examples of problems that auditors face in practice. Each individual case is brief, and every member of the class should read the case prior to class and come prepared to participate in class discussion. Instead of the questions in the casebook, we will discuss specific issues related to the topic currently being discussed in class. The questions can usually be answered using your own opinions and the case information. The issues to be discussed for the cases follow. Berkshire Hathaway – Tuesday, September 7, 2004 Background: The case captures the dynamics of auditor-client relations. The SEC has†¦show more content†¦How could she have handled the situation? 4. Do you think Vaughn should have handled the situation differently? Explain. 5. Do you believe the firms response to the situation was appropriate? Explain. Are there other ways that the situation could have been successfully resolved? 6. Was it appropriate for the firm to promise Walker a good recommendation? Oak Industries – Thursday, September 16, 2004 Tuesday, September 21, 2004 Background: Auditors have historically been more concerned with overstatements than understatements of earnings. However, recent SEC rulings suggest that auditors need to also be concerned about understatements of earnings, particularly when they are used to manipulate earnings in future periods. Actors: Oak Industries CEO, CFO, and controller (Group 4 – Trine Juliussen, Sang Uk Jung, Laura Platler) 1. Some people would argue that creating â€Å"rainy day† funds is just conservative accounting. Why should investors and the SEC care about understatements of earnings? 2. Why did Oak Industries intentionally understate earnings? What other factors might motivate firms to understate their earnings? 3. Auditors have generally been more concerned about overstatements of earnings than understatements. Auditors have also normally only been concerned when those overstatements exceeded certain materiality limits, such as 5% of net income. Has this responsibility increased toShow MoreRelatedImportance Of It General Controls For Information Security1986 Words   |  8 Pages The importance of IT General Controls for Information Security Edlira Martiri1, Enkeleda Ibrahimi2 1University of Tirana, Albania / Gjà ¸vik University, Norway 2PwC Albania edlira.martiri@unitir.edu.al, enkeleda.ibrahimi@al.pwc.com Abstract In the days when the most important asset for a company is its information, knowing how to se-cure it is an important achievement. But hackers and competitors are not the only enemies a company should take into consideration. Now more damage is done from theRead MoreGeneral Information On The Fitness Industry Essay1591 Words   |  7 PagesBSBMKG408 Conduct market research Part A: Conduct and report on initial research General information on the fitness industry and fitness industry trends, including the sources you have used to find this information. Fitness industry general information: - The fitness industry is an industry which any person, business or organisations who focuses on exercise, health, and overall maintenance of the body participate in. - Fitness industry includes both profit and non-profit organisations whose aimsRead MoreGeneral Information About The Test1617 Words   |  7 PagesI. General information about the test The purpose of this paper is to review an article published by Reeika Irs that focuses on education assessment involving performance management and appraisal as well as pay for performance in the Estonian education sector. 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A British physician JohnRead MoreGeneral Information On The Fitness Industry1651 Words   |  7 Pagesct market research Part A: Conduct and report on initial research General information on the fitness industry and fitness industry trends, including the sources you have used to find this information. Fitness industry general information: Businesses in most industries, observed that operates health clubs, fitness centers and fitness and a range of fitness and exercise services. Conversely, the recognition and the introduction of education on the importance of a healthy lifestyle. Will avoid theRead MoreGeneral Information On The Fitness Industry2243 Words   |  9 PagesBSBMKG408B Conduct market research Part A: Conduct and report on initial research General information on the fitness industry and fitness industry trends, including the sources you have used to find this information. 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Imbalance of Oxygen Hypoxic Environments †MyAssignmenthelp.com

Question: Discuss about the Imbalance of Oxygen Hypoxic Environments. Answer: Introduction: The case study describes a patient who came to the emergency unit with a diagnosable condition of community-acquired pneumonia (CAP). The pathophysiology of this infection causing bacteria, invades the respiratory cavity, filling them with discharge which gathers in the alveoli sacs which causes breathing complications followed by coughing with phlegm generation. The patient, a 75 year old man called Mr. Farouq, showed analogous clinical signs with CAP and was coughed relentlessly with phlegm generation, pleurisy associated pain, tachyarrhythmia along with other clinical signs of febrility, elevated BP, laboured breathing and erratic breathing, indicating that the patient was succumbing to anaphylactic shock. The patient suffered with breathing difficulty and his speech was singular as his respiratory rate was low, which was 35 beats per minute (BPM) with lengthy expiration rate. His SPO2 or dissolved blood oxygen was 82% which was a little low. Chest X-ray analysis showed that Mr. Farouq had crackles on the base of left lung in the lower corner, suggesting pulmonary redness or inflammation caused by gathering of pus or phlegm like matter in alveoli sacs. This observation is common for both pneumonic sepsis and bronchitis. Analyzing the result for Electrolytic ions, urea and creatinine (EUC) test revealed that except Na+ and Cl- were elevated due to waterloss. Urea and creatinine are elevated as well, because the body was not being able to excrete the waste properly, this could lead to a potential development of kidney failure that was observed commonly in severe septic shock cases. The colour of the patients urine was found to be very dark in colour, which further supports the kidney malfunction hypothesis. The patients report for full blood count test shows that the white blood cell and platelet count is very elevated and his feet are inflated. These kind of signs is an indicator for patients undergoing anaphylactic shocks in diseased conditions, called thrombosis. The WBC was elevated because of the possible incidence of bacteria as well as multi-organ failure due to sepsis in the patients body. There are many steps under the nursing care plan which requires a lot of clinical management and efficiency. The common steps that can be undertaken for this specific condition are as follows: medical evaluation, diagnosis report analysis of the patient, considering patient history, care plan management, immediate action strategy plans which minimizes immediate danger, avoid clinical errors, commence interventional plan et cetra. In the case of Mr. Farouq, oxygen supply is provided externally to the patient, fluid is given to patient externally, position movement to improve air supply in lungs and improving breathing patterns and initiation of antibiotics. Nursing Interventions Rationale Cardiac out-put control In cases of anaphylactic shocks, the patient succumbs to hypotension, which is facilitated by the release of toxins within the body by the pathogen. The immune cell detecting foreign antigen, flows to the target area inducing vascular dilation and puts pressure on the heart. Dopamine administration is the preferred. The balance of CO2-O2 in the lungs is lost in these cases, which is why these ionic variants put pressure on kidneys and leads to multi-organ failure. Pneumonia blocks the alveoli sacs which induces the respiratory blockage. Maintaining the cardiac output is important as, in cases of hypotension the cardiac output is reduced. Various histamines and vascular dilators along with oxygen control the cardiac output. The imbalance of oxygen creates hypoxic environments which is dangerous for patients and that requires 6-15L oxygen supply. The patient has low pH when analyzing the Analyzing the Arterial Blood Gas (ABG). The PaO2 or pressure of oxygen in artery was measured to be very low, 55mmHg. The pressure of Carbon Dioxide called PaCO2 was quite elevated. The HCO3 or bicarbonate measurement was also considerably high. The Lactate content of the patients arterial blood was also found to be higher than normal. All this suggest that the patients lungs were experiencing acidosis due to lack of oxygen. Lactic acidosis occurs when the lack of oxygen in lungs leads to excess of CO2, which creates an acidic environment. The excessive amounts of CO2 forms bicarbonates with water, which is generally used to balancing the O2 and all the haemoglobin starts to pick up CO2 more as it has more affinity for CO2 than O2. This conditions leads to even reduced O2 uptake creating a hypoxic condition. The bicarbonate ion generation makes the pH acidic and water loss is eminent. The fluids unable to balance the CO2, the lung muscle undergoes vigorous movement to induce oxygen supply which leads to muscle fatigue and lactic acid is converted in the lung muscle which is why it is higher in cases like these. The balance of arterial CO2-O2 balance can be regained by external oxygen supply.